Sale Policy
Customizing and purchasing sex doll is an exciting shopping journey, so how to protect your legal rights is an importance problem for us. Due to the particularity of adult sex dolls, we are providing protection for your order and money by some sales rules and policies, in addition, we also consider our legitimate right of dollsinn store. Therefore, before you purchase and pay, we ask you to read these sales policies first, in order to avoid unnecessary economic disputes. (If the current policy cannot solve your problem, please contact us by email, we will deal with for you within 24 hours)
About Customizing Sex Dolls Problem
Dollsinn always provides you with customized services, such as love tpe doll's skin color, wig, face shape, body shape, breasts and new molds, etc. You can easily find these services on our product options page. Before you pay, there are many customization options to you choose, and please note that some customized functions require additional fees, which will cause differences between the final payment and the basic price of the product display. If you cannot accept this cost, please choose the basic options for your doll.
About Sex Doll Sale Price and Match Policy
We promise that the prices of all products in Dollsinn will meet the selling price requirements of brand owners and the market price requirements. If you get better prices in other stores, it will automatically apply to our products, just contact us by email for processing.
About Order Cancellation and Change Policy
We are always committed to providing you with the most comfortable shopping environment. At present, we process your order cancellation request according to the following three situations:
1) Within 48 hours after payment, support for quick cancellation of order service and refund service.
2) After the order exceeds 48 hours, it needs to be processed according to the production situation of the factory.
3) After the production of the order is completed, if you cancel the order due to your personal problems, we will deduct 20% of the amount to offset the loss of the factory.
4) Before shipping, we support free order correction once, and a 3% operation fee will be charged after the second time.
About Product Shipping Policy
Dollsinn always undertakes 100% transportation guarantee work for your order, including customs clearance work, tax payment and customs inspection and other issues, without need your handling and additional costs. And all product prices is including these services! (Only in the United States, Japan, European Union, Russia, Thailand, Malaysia and other countries)
If you are not in our designated country, please contact us first to confirm, so as not to waste your precious time. Thank you very much for patient in advance!
About Return Policy
We always provide you with return service, but it also depends on your order case. If it is not a problem with the product quality itself, we will refuse your return service. Due to this is your own exclusive customized product, so please be cautious before you buy and pay attention to this!
At present, we support the return application with product quality problems in the United States and the European Union! (For other regions, please contact us for processing)
About Refund Policy
1) We will process your refund request in accordance with the terms of the Order Cancellation Policy
2) For product damage caused by transportation, we will deal with it according to the situation
3) If there is a quality problem within the 90-day warranty period of the product, we will deal with it according to the situation.
4) Due to improper personal use and damage to the product, we refuse the refund application.
5) For other refund applications, please contact us first for confirmation.
Regarding Product Quality Issues
Dollsinn promises that all the products you order in our store will support 90 days of quality assurance service, the time starts from the moment you receive the product. So when you sign for the package, if you find that the package is damaged or the product is damaged, please take photos and shoot relevant videos immediately, and contact us for processing, providing the following information will help you solve related problems quickly, please do not omit it!!
- Order number (unique handwritten number on the outside of each carton)
- Tracking number (the tracking number you will receive after shipping)
- High quality photos and videos of damage (required)
- Other
For other questions, please contact us by email address, we will deal with it within 24 hours! Any inconvenience caused to you, please understand! Thank you again for your support and wish you a happy shopping!